2-1-1 provides a one-stop connection to local services and resources that you need, like utility assistance, housing, food, elder care, after school programs, crisis services and much more. Our trained information and referral specialists are good listeners and can draw on our database of more than 1,600 programs and services to connect you with the most appropriate resources and services for your particular needs.
2-1-1 is available 24 hours a day, 365 days a year. Services are free and confidential. 2-1-1 is available in 150 different languages and also for hard of hearing callers through TTD.
Disaster and Emergency Services
During disasters, 2-1-1 provides critical information for the public regarding food and shelter, evacuation routes, and more. In the days and weeks of recovery that follow, 2-1-1 is the key resource for information on housing, family support services, financial assistance and other resources for those affected by the disaster. 2-1-1 works with Sacramento County’s Office of Emergency Services to provide up-to-date public information to the community during an emergency, rumor control, and feedback to emergency officials on service gaps.
2-1-1 Sacramento’s resources database containing information on more than 1,600 programs and services in the greater Sacramento area is available online. You can search this user-friendly site for information about services by program, agency name, ZIP Code, category and specific service. You can access this resource in the Get Help section of the 2-1-1 Sacramento website, www.211sacramento.org.
2-1-1 can produce customized contact lists for agencies in its database in Excel spreadsheet format or mail-ready labels. In addition, 2-1-1 can prepare customized reports that identify and compare community needs over time or report on caller needs and referrals by ZIP Code, age of caller, and other caller characteristics. Calls to 2-1-1 are confidential and only composite information by broad demographic categories, e.g., age, ethnicity, income source, are used in reports.