2-1-1 Service Center Capabilities

2-1-1 Sacramento operates a telephone customer service center 24/7.  Our friendly, well-trained specialists helped more than 131,000 callers in 2013 find the services they needed.  Our staff are trained to listen and assess caller needs, and drawing from a database of 1,600 programs and services, connect them to the most appropriate programs and resources nearby.  We have an on-going 2-1-1 quality assurance program, and our specialists follow-up with callers to make sure their service needs were met.

2-1-1 can design and provide customized service center functions for clients during media and promotional campaigns or on an on-going basis.  Examples include helping callers responding to the First 5 Sacramento Commission’s “It’s Not Easy to be a Parent” campaign, scheduling individuals for free tax assistance for the Earned Income Tax Credit initiative during tax season or providing information and assistance to seniors seeking information about services for which they are eligible and helping them access those services.

For more information on how 2-1-1 could assist your program or agency, contact Gabriel Kendall at (916) 447-7063 ext. 106 or gkendall@211sacramento.org.